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Online self-service
- an AI Avatar helps customers help themselves
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An AI Avatar provides a unique experience to help customers help themselves online. It interacts with customers dynamically to help them find information, provide explanations and solve problems.
Businesses are driving more visitor traffic to their websites, but they are failing to convert most visitors into customers.
Customers want a self-service experience that is convenient, provides decision enabling information, fast issue resolution and a more personal and engaging experience.
Respect for the customer is important in creating engagement. Trust in the company is seen as the single most important determinant of a purchasing decision.
Most companies believe that customer engagement is exceptionally important to their business. Perhaps the most important benefit of an engaged customer is as a source of referrals. Engaged customers are also less price-sensitive.
Self-service is the fastest-growing customer care channel and is widely recognized as a viable means to dramatically reduce operational costs. In many cases, user adoption remains low because most existing self-service and e-billing offerings do not adequately address customers' online needs. As a result, customers continue to use multiple service channels to resolve their issues, further driving up support costs and damaging customer satisfaction.
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