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Financial Services
and one-on-one AI Avatars
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Customers, talking to a virtual agent, gain the freedom to act without social constraint or fear of unwanted pressure or commitment. With a virtual agent - an AI Avatar - they will be more likely to commence a sales process. They can stop any time with no offence caused.
Financial products can be complex, but customers need not hesitate to ask questions, and cannot be shy of showing ignorance.
At Existor we strive to engage customers, creating AI Avatars that provide a synergistic set of benefits:
| | A pleasing, and even entertaining, experience
| | | Decision-enabling information and explanation
| | | Personalization, more so after every input
| | | Minimization, requesting only data truly needed
| | | Few or no web forms, most done conversationally
| | | A single unifying assistant throughout every process
| | | Shopping convenience 24/7
| | | Speed and accuracy |
Talking to the customer, the AI Avatar initially seeks to build a rapport through conversation. The cost of the conversation is low, the AI never flags, and long may it continue. When the customer is ready, business can commence.
Our AI has other advantages over traditional call-centre operatives. It is designed and scripted to comply with all regulations, so is by definition fully compliant. It cannot break the rules of its 'programming'. All interactions can be recorded for analysis and audit.
Reduction in mis- or overselling, personal rapport, lifted social constraints, real information, convenience and more - all result in high levels of customer satisfaction, and low customer-acquisition and servicing costs.
Our detailed case study: Insurance
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